Quick Facts and FAQS

Why is the cookware heavier than my other pots and pans?

Many less expensive cookware products are lighter because they are made from aluminium or from thinner stainless steel. iCook Cookware is made from a thicker, heavier gauge of stainless steel with an OPTITEMP™ fully enclosed slab base. This enables more even heating of food, helps to keep the moisture seal intact, and also makes the range compatible with induction cooktops.

Naturally, increased thickness also increases durability and longevity resulting in a product that will last for many years.

What is the difference between iCook Cookware and the previous range of Amway cookware?

The iCook Cookware range has similarities to the Amway Queen range and the Gourmet Cookset that were previously available. We have retained the same VITALOK cooking method and multi-ply stainless steel.

Is the cookware dishwasher safe?
Hand washing is recommended as automatic dishwashers can dull the appearance of the handles over time.

Hand wash as soon as possible after each use with Dish Drops® dishwashing liquid and hot water. Dry the cookware by hand with a soft cloth, or leave it to air dry on a drainer.

I burnt some food in my pan. How can I clean this?
It is possible to remove most food that is burnt onto the cookware. All iCook Cookware has a stainless steel exterior surface, which is more durable and makes cleaning easier.

First, place some water in the pan to cover the burnt on foods and bring it to the boil. Often this will lift the burnt on foods from the surface of the stainless steel.

Any burnt food not removed in this way may be more difficult to remove, requiring more effort.

Remember iCook Cookware is designed to enable you to cook at low to medium temperatures, making burnt food less likely. However, never leave cooking food unattended on the stovetop.

Why do I need to wash my cookware before first use?

Although all our cookware is washed before packaging, it is possible that some manufacturing oils or polishing compounds could remain.

Therefore, wash your new iCook Cookware with Dish Drops dishwashing liquid to remove any residues before using for the first time.

My cookware has a purple/blue/light brown tint. What is this stain and how can I remove it?

This type of discolouration is caused by high heat or hot spots that occur when you don’t stir your food occasionally. The stain can be removed with some effort.

Start by soaking the stained area with lemon juice or vinegar and then scrub with a mildly abrasive scrubber sponge. It may require repeated cleaning to remove the stain completely.

To avoid your cookware developing these heat marks, always cook on a low to medium heat and stir your foods frequently to allow an evenly distributed cooking process.

My cookware has developed some white spots. What are they and how can I remove them?

White spots are deposits of minerals, such as calcium and sodium, which are found naturally in tap water and some foods. Vinegar is very effective to remove these stains. Just pour a small amount in the bottom of the pan and allow the spots to dissolve.

After browning some meat, there is a white film on the surface of the cookware that I can’t remove. How do I clean this?

The white film is protein from the meat. This can be cleaned with a mild abrasive scrubber.

Do I need to clean and care for my iCook non-stick cookware differently to my other iCook stainless steel cookware?

Yes. Please use extra caution when washing and caring for your non-stick cookware and follow the instructions provided with the product.

Avoid using abrasive scrubbers or cleaners as these can permanently scratch, damage and remove the non-stick coating.

Hand washing is recommended, as soon as possible after use, with Dish Drops dishwashing liquid.

If you do place your cookware in a dishwasher, you will need to season the surface once more before you can use it again.

How do I season my non-stick cookware? Why is this necessary?

The seasoning process fills any pores in the cooking surface with cooking oil. This increases the properties of the non-stick coating and also maintains those properties for longer.

Before using your cookware, lightly rub cooking oil onto the non-stick surface. Then heat the cookware over a medium heat until it is just warm to the touch. Once the pot or pan has cooled, sponge it gently with a mild detergent in warm water and rinse clean. Your non-stick cookware is ready to go.

It is advisable to season your cookware weekly, or at any time you notice that foods are beginning to stick. However, how frequently you season your cookware will depend on how often you use it and whether you place the cookware in the dishwasher. If you do use a dishwasher, you should season the non-stick surface once more before using the cookware again.

Are the mixing bowl lids dishwasher safe?

No. The high heat inside the dishwasher can cause the plastic lids to warp so that they no longer fit easily onto the bowls.